Step 1: Log in to ShopSM and navigate to My Account > My Orders.For consumable items, only sealed or unused can be requested for return/exchange.Īll returns have to be initially processed through the ShopSM website and completed in any of THE SM STORE branches nationwide. Please note that return/exchange of intimate apparel or items considered as generally hygienic in nature (e.g., underwear, socks, stockings, earrings, etc.) will not be accepted at any of our branches for any reason. Product that is not as advertised on the website īe sure that all items to be returned are still in their original packaging, with complete accessories and attached price tag.Product that is fundamentally different in nature from the product specified in the website.Valid reasons for return and exchange include the following: Meanwhile, items bought during sale events, at markdown price, or using Vouchers can apply for return/exchange up to seven (7) days from the date when the order is received/collected. More company information is available on who bought items from ShopSM at regular price can apply for return/exchange up to thirty (30) days from the date when the order is received, where day one is the receiving/collection date. For over 170 years, Boots has listened, learned and innovated, and it continues to challenge itself to improve its products and services every day.īoots is part of Walgreens Boots Alliance, which is a global leader in pharmacy-led, health and wellbeing retail. With over 53,000 team members and over 2,200 stores, ranging from local community pharmacies to large destination health and beauty stores, Boots serves its customer and patients’ wellbeing for life.īoots is the UK’s number one beauty destination and largest pharmacy chain providing dispensing and essential healthcare services, and it offers an unrivalled depth and breadth of product offering including its innovative portfolio of brands, including No7, the UK’s No1 skincare brand, Soap & Glory, Liz Earle, Sleek MakeUP and YourGoodSkin. Its mission is to be the first choice for pharmacy, health and beauty - caring for people, customers and communities everywhere. Boots is the UK’s leading health and beauty retailer.

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